These Terms and Conditions ("Terms") are issued by NOVI AMAZON ("Company") for the subscription and consultancy services ("Services") provided at Novi Amazon. By subscribing or ordering through our website, the User ("Customer") agrees to all of the following terms. These Terms are governed by the Consumer Protection Law No. 6502, the Distance Sales Regulation, and applicable legislation.
These Terms define the conditions of use, payment, cancellation, and refund procedures for subscription-based consultancy and training services ("Services") provided by NOVI AMAZON. By subscribing or placing an order, the Customer accepts these Terms in full.
3.1. The service order is completed upon the acceptance of the preliminary information form and the electronic Service Agreement signed online.
3.2. The Customer declares that all information provided during the subscription process is accurate and up to date.
3.3. Payments for subscription services are made online via credit card, bank transfer (EFT), or other accepted methods. Once payment is confirmed, the Service delivery begins.
4.1. If the Customer fails to pay or if payment is cancelled by the bank, the Company’s obligation to deliver the product or service immediately ceases.
4.2. In such cases, the Customer accepts and undertakes to bear all damages, costs, and additional obligations arising from non-payment.
4.3. In the event of termination due to non-payment, the Company reserves the right to demand compensation for all losses and damages incurred.
5.1. If, after delivery, it is determined that the payment was made using a credit card without authorization, the Customer must return the product within three (3) business days, with shipping costs covered by the Company.
5.2. The Customer agrees to pay all damages, costs, and attorney fees arising from such unauthorized use; otherwise, the Company reserves the right to take legal action.
6.1. In case of force majeure or unforeseen events preventing timely delivery, the Customer will be notified immediately in writing.
6.2. The Customer may request cancellation, replacement with a similar product, or postponement until the issue is resolved.
6.3. If the Customer cancels, refunds will be made within 14 days for cash payments, or 2–3 weeks for credit card payments (subject to bank policy).
The Customer must carefully inspect the delivered product or service before accepting it for any damage, defect, or missing item. Once accepted and used, the service is considered fulfilled. Returns are only accepted if unused, complete, and in original condition.
Subscription fees are charged according to the chosen payment method. Upon confirmation, digital services are made accessible online. If payment is cancelled or declined, the Company may withdraw service delivery.
The Customer may request cancellation in writing. However, for digital services that have already begun, the right of withdrawal is limited.
Customers have a 14-day withdrawal period before the service begins. Once service delivery has started or explicit consent is given, withdrawal is no longer possible.
Digital consultancy services, personalized materials, reports, and instantly accessible digital content are non-refundable once accessed. Personalized content and online sessions are considered fulfilled upon delivery and cannot be withdrawn.
If the service has not started, a full refund is processed within 14 days. If partially delivered, a proportional refund may apply. For force majeure or technical issues, alternative solutions or partial refunds may be offered.
In cases of unauthorized credit card use, transactions are handled according to payment provider policies, and related costs are borne by the Customer.
The Customer must review all provided digital materials and report any issues immediately. All consultancy and content are protected by copyright; unauthorized reproduction or sharing is prohibited.
Failure to pay subscription fees results in default. Applicable interest, late fees, and legal costs are borne by the Customer. The Company reserves the right to pursue legal remedies.
NOVI AMAZON reserves the right to unilaterally amend these Terms at any time. Changes become effective upon publication on the website. Disputes will be resolved by Istanbul Courts and Enforcement Offices.
Company Name: NOVI AMAZON
Address: CEVIZLI MAH. 30 AGUSTOS CAD. DAP VAZO KULE A BLOK, NO: 15 A, APT 99, MALTEPE/ISTANBUL
E-mail: destek@noviamazon.com
Phone: +44 7411 536718 and +90 545 693 2905
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