SUSPEND SOLUTION

SUSPEND SOLUTION SERVICE AGREEMENT

1. Parties:
This agreement is executed between “Novi Amazon” (hereinafter referred to as the “Service Provider”) and the individual or company receiving the service (hereinafter referred to as the “Customer”) under the following terms and conditions.

2. Service Description:
The Service Provider offers professional support to the Customer for the removal of Amazon seller account suspension (suspend). This service includes:

• Preparation of appeal letters appropriate to the suspension reason,
• Organization of documents that may be requested by Amazon,
• Monitoring the suspension process and implementing necessary corrections,
• Determining strategies and submitting additional appeals based on Amazon’s responses,
• Providing necessary guidance and information to the Customer.

3. Service Duration and Pricing:

• The suspension solution service is provided for a period of 2 months.
• The service fee for 1 violation (single suspension reason) is 199 USD.
• The service fee for 2 violations is 349 USD.
• The service fee for 2 or more violations (all violations on the account) is 599 USD.
• If the suspension cannot be lifted within 2 months, 50% of the service fee paid by the Customer will be refunded.
• If the suspension is not resolved within 2 months but the Service Provider determines that the process is close to resolution, an additional service period may be requested.
• Payments made for the suspension service are non-refundable; however, if no solution is achieved within the service period, a partial refund will be issued under the conditions stated above.

4. Terms and Conditions:

• Removal of the suspension is not guaranteed. Novi Amazon applies the best possible strategies to reactivate the account.
• The Customer acknowledges in advance that the Service Provider does not provide a success guarantee.
• If Amazon requests additional documents or information, the Customer is obligated to provide them.
• By applying for the suspension service, the Customer agrees to comply with all procedures determined by Novi Amazon.
• Novi Amazon shall not be held responsible for any negative outcomes caused by incomplete or incorrect information provided by the Customer.
• The Customer acknowledges that the final decision regarding suspension removal is always made by Amazon.

5. Customer Responsibilities:

• The Customer must provide all requested documents accurately and on time.
• Any delays or failures caused by incorrect or incomplete information are the Customer’s responsibility.
• Commercial documents such as invoices and inventory records are not provided by Novi Amazon and must be supplied by the Customer.

6. Confidentiality and Data Use:

• Novi Amazon commits to keeping all data obtained during the service confidential.
• The Customer’s account information and suspension-related documents will not be shared with third parties.

7. Entry into Force and Acceptance:
This agreement enters into force upon the Customer’s payment for the suspension solution service.
By purchasing the service, the Customer declares acceptance of all terms and conditions stated herein.